AI-assisted support

Automate the repeatable questions. Keep people in the moments that matter.

Configure a support bot around your product knowledge, then define how conversations move to agents or tickets when automation is not enough.

Controlled automation

AI with a clear operational role

The bot is part of the support workflow—not a separate experience that leaves customers stranded.

Configure the information the bot should use when answering customer questions.

Transfer the conversation and its existing context when a customer needs an agent.

Move escalated conversations into the same assignment workflow your support team already uses.

Capture complex or asynchronous issues as trackable support tickets.

Control bot behavior and support policies from the operational workspace.

Review bot activity and outcomes to understand where automation helps and where it needs attention.

From answer to ownership

When AI steps aside, the agent should see what the customer asked and what has already happened—without forcing the customer to start over.

Start with product knowledge, define the handoff, and keep the human workflow close.