01
Shared conversation inbox
Work from clear queue, assigned, waiting, snoozed, and closed states without losing conversation context.
Customer support
Turn every customer conversation into clear, accountable work.
Vocantly adds AI assistance, a shared inbox, routing, tickets, SLAs, and support operations to the same messaging, voice, and video platform your customers already use.
HHealthBubba
OVERVIEW
Dashboard
SUPPORT OPERATIONS
Inbox
AI Bots
Apps
Messaging
API Keys
ORGANIZATION
Team
Departments
Free
Search...
Last 24 Hours+ Create App
Welcome to Vocantly
Here's what's happening with your workspace today.
Readiness Status
50%
2 of 4 tasks completed
Setup incompleteActive Apps
2
Website Widget, Android App
Manage appsOpen Conversations
12
↘4% from yesterday
8 in Queue · 4 MineBot Status
Active
Handling 78% of queries
OnlineQuick Start Guide
Complete these essential steps to activate your workspace.
Progress
40%
Agent workspace
Give agents one place to understand and act
Keep the customer, conversation, ownership, next action, and escalation path together—from first message through final resolution.
02
Assignment and routing
Route work using departments, agent availability, capacity, ownership, and transfer controls.
03
Customer context
Keep identity, application, conversation history, tickets, and previous interactions visible to the team.
04
Saved replies and macros
Help agents respond consistently and apply repeatable actions without leaving the conversation.
05
Voice and video escalation
Move a support conversation into a live call when text is not the fastest path to understanding.
06
Structured tickets
Track complex or asynchronous issues with forms, priorities, assignments, statuses, and resolution history.
Admin control
Design how the support operation should behave
Configure the workflow before customers need it, publish changes intentionally, and make exceptions visible instead of silent.
01
Availability and business hours
Define when teams are available and give customers an honest experience outside operating hours.
02
AI and human handoff
Let configured bots handle repeatable questions while preserving a clear route to people and tickets.
03
SLAs and escalation
Set response expectations, detect unattended work, and escalate when nobody acts.
04
Notifications
Configure email and operational notification policies, escalation ladders, and delivery history.
05
Ticket forms and automations
Standardize the information captured and automate repeatable ticket actions and state changes.
06
Audit and reporting
Review operational history, workload, response outcomes, and configuration changes.
Connected journey
One context from question to resolution
Support can change mode without becoming a different experience or forcing the customer to repeat what happened.
01
Message
02
AI assists
03
Human handoff
04
Voice or video
05
Ticket raised
06
Resolved
Give support its own operating system.
Start with the conversation channels customers already use, then connect AI, people, tickets, and service controls around them.