01
Voice and video modes
Choose the interaction that fits the conversation and each participant's situation.
Voice and video
When text is not enough, continue the conversation live.
Add voice or video to an active conversation and keep the interaction connected to the same identity and product context.
Connected calling
Calls that belong to the product conversation
Participants can move to a richer interaction while keeping the existing conversation as the source of context.
02
In-conversation controls
Start, accept, reject, and end calls through the active conversation.
03
Microphone and camera control
Mute audio or enable and disable video while the call is active.
04
Connected conversation context
Keep the call attached to the messages and identity participants already share.
05
Widget and SDK experiences
Offer calls through the embedded experience or integrate controls into a custom interface.
06
Product-level control
Use the widget experience or build the call lifecycle directly into your own interface.
Developer control
Build the call controls into your own experience
Use the SDK call lifecycle and events when your product needs a custom interface instead of the drop-in widget.
Make live conversation part of the product.
Add voice and video when users, customers, providers, or teams need a faster path to understanding.